Good Morning, Ahmed
Welcome back to Incident Management
Notifications
SLA Breached — SEC-260408
Bomb Threat incident exceeded 4hr response window
2 minutes ago
Escalation Warning
SEC-260407 will auto-escalate in 30 minutes
15 minutes ago
Incident Resolved
CRM-260398 has been closed by Yusuf H.
1 hour ago
New Team Member
Hamda Al Dhaheri added to Reviewer Team
3 hours ago
AG
System Settings
Configure application preferences and defaults
General Settings
Data synchronization is scheduled daily once in the morning between 5:00AM to 5:30AM. You can click on the 'Sync Now' to get the recent updates.
| Data | Source | Last Synced On | Performed By | Sync Status | Auto Sync | Actions |
|---|---|---|---|---|---|---|
| Users | SAP-HEC | 21-Apr-2026 11:57 AM | Jomy George | In progress |
Enabled
|
|
| Department | SAP-HEC | 18-Feb-2025 02:35 PM | System | Failed |
Enabled
|
|
| Designation | SAP-HEC | 04-Apr-2023 01:41 PM | System | Success |
Enabled
|
|
| Group-company | SAP-HEC | 22-Jun-2023 02:22 PM | Sahad c Sahad | Success |
Enabled
|
Notification Settings
Email Notifications
Send email alerts for incident updates
SMS Notifications
Send SMS for critical/catastrophic incidents
SLA Warning Alerts
Notify at 75% of SLA resolution time
SLA Breach Alerts
Notify immediately when SLA is breached
Daily Digest
Send daily summary to managers
Weekly Report
Auto-generate weekly report every Monday
Assignment Notifications
Notify users when assigned to incidents
Escalation Alerts
Notify escalation chain on auto-escalate
Log Cleanup Settings
Clear Application Logs
Automatically remove old application log entries
Enabled
Clear Application Log Older Than
Logs older than specified days will be purged
Days
Clear Audit Logs
Automatically remove old audit trail entries
Enabled
Clear Audit Log Older Than
Audit logs older than specified days will be purged
Days
Data Cleanup Settings
Transaction Archive
Archive old incident transactions automatically
Enable
Archive Transaction Older Than
Transactions older than specified days will be archived
Days
Clear Activity History
Automatically clear old activity and workflow history
Enabled
Clear Activity History Older Than
Activity records older than specified days will be purged
Days