Good Morning, Ahmed
Welcome back to Incident Management
Notifications
SLA Breached — SEC-260408
Bomb Threat incident exceeded 4hr response window
2 minutes ago
Escalation Warning
SEC-260407 will auto-escalate in 30 minutes
15 minutes ago
Incident Resolved
CRM-260398 has been closed by Yusuf H.
1 hour ago
New Team Member
Hamda Al Dhaheri added to Reviewer Team
3 hours ago
AG
Definitions
Master data management for incident classification
| Code | Incident Type | Example Categories | Categories | Status | Actions |
|---|---|---|---|---|---|
| IT-001 | Complaint | Harassment, Discrimination, Suspicious Behavior | 5 | Active |
|
| IT-002 | Infrastructure Failure | Power Outage, CCTV Failure, Access Control Failure | 4 | Active |
|
| IT-003 | Procedural Breach | Non-compliance, Unattended Item, Dress Code Violation | 3 | Active |
|
| IT-004 | Physical Breach | Forced Entry, Tailgating, Unsecured Entry Point | 3 | Active |
|
| IT-005 | Verbal Assault | Threats, Abusive Language, Intimidation | 3 | Active |
|
| IT-006 | Physical Assault | Assault on Employee, Workplace Violence | 2 | Active |
|
| IT-007 | Criminal | Theft, Trespassing, Fraud, Sabotage | 4 | Active |
|
| IT-008 | Terrorism | Bomb Threat, Active Shooter, Suspect Device | 3 | Active |
|
| Code | Category Name | Parent Type | Description | Status | Actions |
|---|---|---|---|---|---|
| CAT-001 | Harassment | Complaint | Verbal or physical harassment incidents | Active |
|
| CAT-002 | Discrimination | Complaint | Discrimination based on protected characteristics | Active |
|
| CAT-003 | Suspicious Behavior | Complaint | Unusual or suspicious activity observed | Active |
|
| CAT-004 | Unauthorized Photography / Recording | Complaint | Unauthorized recording in restricted areas | Active |
|
| CAT-005 | Power Outage | Infrastructure Failure | Complete or partial power loss in facility | Active |
|
| CAT-006 | CCTV Failure | Infrastructure Failure | Camera malfunction or feed loss | Active |
|
| CAT-007 | Theft | Criminal | Theft of property, equipment, or materials | Active |
|
| CAT-008 | Bomb Threat | Terrorism | Reported or suspected explosive device | Active |
|
| CAT-009 | Active Shooter | Terrorism | Armed individual threatening safety | Active |
|
| CAT-010 | Forced Entry | Physical Breach | Unauthorized physical entry to restricted area | Inactive |
|
| Level | Severity Name | Color | Description | SLA (hrs) | Status | Actions |
|---|---|---|---|---|---|---|
| 1 | Notable | Grey | Low-impact event, logged for awareness | 48 | Active |
|
| 2 | Minor | Green | Minor incident with limited impact | 24 | Active |
|
| 3 | Serious | Amber | Significant disruption, requires investigation | 8 | Active |
|
| 4 | Major | Orange | Major impact, escalation required, management notified | 4 | Active |
|
| 5 | Catastrophic | Red | Severe threat to life, property, or operations | 2 | Active |
|
| 6 | Disastrous | Dark Red | Highest severity — immediate executive response required | 1 | Active |
|
| Code | Agency / Stakeholder | Type | Contact Person | Phone | Escalation Level | Status | Actions |
|---|---|---|---|---|---|---|---|
| AG-001 | ADNOC Corporate Security | Internal | Maj. Khalid Al Zaabi | +971 2 602 0001 | Level 2 | Active |
|
| AG-002 | ADNOC HSE Department | Internal | Eng. Sara Al Marzooqi | +971 2 602 0045 | Level 1 | Active |
|
| AG-003 | Abu Dhabi Police — GCS | External | Operations Desk | 999 | Level 3 | Active |
|
| AG-004 | Abu Dhabi Civil Defence | External | Fire Command Center | 997 | Level 3 | Active |
|
| AG-005 | ADNOC Legal Department | Internal | Adv. Hamad Al Ketbi | +971 2 602 0112 | Level 2 | Active |
|
| AG-006 | National Ambulance Service | External | Dispatch Center | 998 | Level 3 | Active |
|
| AG-007 | ADNOC Management (VP Security) | Internal | VP — Corporate Security | +971 2 602 0200 | Level 3 | Active |
|
| Level | Classification | Color | Description | Access Restriction | Status | Actions |
|---|---|---|---|---|---|---|
| 1 | Need-to-Know | Blue | Standard sensitivity — shared with assigned team | Visible to assigned reviewers and area owners | Active |
|
| 2 | Restricted | Amber | Limited access — management approval required | Requires explicit permission from management | Active |
|
| 3 | Classified | Red | Highest restriction — VP / Director only | VP, Director, and designated security personnel only | Active |
|
| Code | Site Name | Location / City | Buildings | Floors | Rooms | Status | Actions |
|---|---|---|---|---|---|---|---|
| SITE-001 | ADNOC HQ | Abu Dhabi | 3 | 45 | 380 | Active |
|
| SITE-002 | Ruwais Refinery | Ruwais | 8 | 24 | 192 | Active |
|
| SITE-003 | Habshan Gas Plant | Al Dhafra | 5 | 15 | 120 | Active |
|
| SITE-004 | Das Island Terminal | Das Island | 4 | 12 | 96 | Active |
|
| SITE-005 | ADNOC Onshore HQ | Abu Dhabi | 2 | 18 | 144 | Inactive |
|
| Code | Building Name | Parent Site | Floors | Rooms | Status | Actions |
|---|---|---|---|---|---|---|
| BLD-001 | Tower A — Main Office | ADNOC HQ | 15 | 120 | Active |
|
| BLD-002 | Tower B — Operations | ADNOC HQ | 15 | 130 | Active |
|
| BLD-003 | Tower C — Training Center | ADNOC HQ | 15 | 130 | Active |
|
| BLD-004 | Process Unit 1 | Ruwais Refinery | 3 | 24 | Active |
|
| BLD-005 | Process Unit 2 | Ruwais Refinery | 3 | 24 | Active |
|
| BLD-006 | Admin Block | Ruwais Refinery | 2 | 16 | Inactive |
|
| Code | Floor Name | Building | Site | Rooms | Status | Actions |
|---|---|---|---|---|---|---|
| FLR-001 | Ground Floor | Tower A — Main Office | ADNOC HQ | 12 | Active |
|
| FLR-002 | 1st Floor | Tower A — Main Office | ADNOC HQ | 10 | Active |
|
| FLR-003 | 2nd Floor | Tower A — Main Office | ADNOC HQ | 10 | Active |
|
| FLR-004 | Ground Floor | Tower B — Operations | ADNOC HQ | 8 | Active |
|
| FLR-005 | Mezzanine | Process Unit 1 | Ruwais Refinery | 6 | Inactive |
|
| Code | Room Name | Floor | Building | Type | Capacity | Status | Actions |
|---|---|---|---|---|---|---|---|
| RM-001 | Main Lobby | Ground Floor | Tower A | Common Area | 50 | Active |
|
| RM-002 | Security Control Room | Ground Floor | Tower A | Operations | 12 | Active |
|
| RM-003 | Server Room A | 1st Floor | Tower A | Technical | 4 | Active |
|
| RM-004 | Conference Room 1A | 1st Floor | Tower A | Meeting | 20 | Active |
|
| RM-005 | Training Hall | 2nd Floor | Tower A | Training | 100 | Inactive |
|